| Managing Customer Service:
Lessons |
Introduction:
Managing Customer Service (Open)
This brief Video Introduces the professor and topics to
be covered in the course
- Chapter 1- What is Customer Service?
- Chapter 2- The Challenges of Customer Service
- Chapter 3- Problem Solving
- Chapter 5- Empowerment
- Chapter 6-. Communications in Customer Service
- Chapter 7- Coping with Challenging Customers
- Chapter 8- Motivation
- Chapter 9- Leadership in Customer Service
- Chapter 10- Customer Retention and Measurement of Satisfaction
- Chapter 11- Technology and Customer Service
Course
Content, Lessons, and Tests: Managing Customer Service (Open)
The lessons and topics for this course are provided
in audio and video format. A test will follow the conclusion
of each lesson to verify the concepts covered have been
learned.
Review
of Topics and Lessons: Managing Customer Service (Open)
A outline of the topics covered in this course is provided
in video format.
Conclusion:
Managing Customer Service (Open)
Final notes and comments about the course made by the
author.
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