Managing Customer Service Lessons
Managing Customer Service Lessons
Introduction:
Managing Customer Service
(
Open)
This brief Video Introduces the professor and topics to
be covered in the course
- Chapter 1- What is Customer Service?
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Chapter 2- The Challenges of Customer Service
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Chapter 3- Problem Solving
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Chapter 5- Empowerment
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Chapter 6-. Communications in Customer Service
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Chapter 7- Coping with Challenging Customers
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Chapter 8- Motivation
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Chapter 9- Leadership in Customer Service
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Chapter 10- Customer Retention and Measurement of Satisfaction
- Chapter 11- Technology and Customer Service
Course
Content, Lessons, and Tests: Managing Customer Service
(Open)
The lessons and topics for this course are provided
in audio and video format. A test will follow the conclusion
of each lesson to verify the concepts covered have been
learned.
Review
of Topics and Lessons: Managing Customer Service
(Open)
A outline of the topics covered in this course is provided
in video format.
Conclusion:
Managing Customer Service
(Open)
Final notes and comments about the course made by the
author.