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Managing Customer Service
Managing Customer Service: Lessons
Managing Customer Service: Lessons

Introduction: Managing Customer Service (Open)
This brief Video Introduces the professor and topics to be covered in the course
  1. Chapter 1- What is Customer Service?
  2. Chapter 2- The Challenges of Customer Service
  3. Chapter 3- Problem Solving
  4. Chapter 5- Empowerment
  5. Chapter 6-. Communications in Customer Service
  6. Chapter 7- Coping with Challenging Customers
  7. Chapter 8- Motivation
  8. Chapter 9- Leadership in Customer Service
  9. Chapter 10- Customer Retention and Measurement of Satisfaction
  10. Chapter 11- Technology and Customer Service

Course Content, Lessons, and Tests: Managing Customer Service (Open)
The lessons and topics for this course are provided in audio and video format. A test will follow the conclusion of each lesson to verify the concepts covered have been learned.

Review of Topics and Lessons: Managing Customer Service (Open)
A outline of the topics covered in this course is provided in video format.

Conclusion: Managing Customer Service (Open)
Final notes and comments about the course made by the author.