Managing Customer Service Course

Managing Customer Service Course
Managing Customer Service Course

The following course in Managing Customer Service is provided in its entirety by Atlantic International University's "Open Access Initiative " which strives to make knowledge and education readily available to those seeking advancement regardless of their socio-economic situation, location or other previously limiting factors. The University's Open Courses are free and do not require any purchase or registration, they are open to the public.

 Objectives for Managing Customer Service:

  • Understand effective methods and strategies for creating excellent customer service.
  • Understand the challenges and problem solving methods of customer service.
  • Understand the communications in customer service.

Course Description for Managing Customer Service:

The purpose of the course is to give students a thorough understanding of the principles of economics that are applied to the functions of individual decision makers, both consumers and producers, within the larger economic system.

Introduction: Managing Customer Service (Open)
This brief Video Introduces the professor and topics to be covered in the course

Course Content, Lessons, and Tests: Managing Customer Service (Open)
The lessons and topics for this course are provided in audio and video format. A test will follow the conclusion of each lesson to verify the concepts covered have been learned.

Review of Topics and Lessons: Managing Customer Service (Open)
A outline of the topics covered in this course is provided in video format.

Conclusion: Managing Customer Service (Open)
Final notes and comments about the course made by the author.

Resources and Bibliography

Customer Service: A Practical Approach, 4 Edition. Harris, K. E. (2007). Prentice Hall.