| Managing Customer Service Course |
The following course in Managing Customer Service is provided in its entirety by Atlantic
International University's "Open
Access Initiative" which strives to make knowledge
and education readily available to those seeking advancement
regardless of their socio-economic situation, location
or other previously limiting factors. The University's Open Courses are
free and do not require any purchase or registration,
they are open to the public.
Objectives for Managing Customer Service:
- Understand effective methods and strategies for creating excellent customer service.
- Understand the challenges and problem solving methods of customer service.
- Understand the communications in customer service.
Course Description for Managing Customer Service:
The purpose of the course is to give students a thorough understanding of the principles of economics that are applied to the functions of individual decision makers, both consumers and producers, within the larger economic system.
Introduction:
Managing Customer Service (Open)
This brief Video Introduces the professor and topics
to be covered in the course
Course
Content, Lessons, and Tests: Managing Customer Service
(Open)
The lessons and topics for this course are provided
in audio and video format. A test will follow the conclusion
of each lesson to verify the concepts covered have been
learned.
Review
of Topics and Lessons: Managing Customer Service
(Open)
A outline of the topics covered in this course is provided
in video format.
Conclusion:
Managing Customer Service (Open)
Final notes and comments about the course made by the
author.
Resources and Bibliography
Customer Service: A Practical Approach, 4 Edition. Harris, K. E. (2007). Prentice Hall.
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